Frequently asked questions

Below you can find the most frequently asked questions about SURANIA.

If you cannot find an answer to your questions, please contact us via customer services.

We will respond in 24-48 hours.


01 Insured Delivery

All of our deliveries are sent via courier or freight companies. We can also track our deliveries.

02 Does SURANIA deliver worldwide?

We deliver worldwide and the delivery time is 30 business days. We are the fastest on the market. 
All of our orders are sent via express courier with the leading company: DHL

03 How can I get free delivery?

Free shipping on orders over 100€. A flat rate of 13,95€ will apply to orders under 50€ and 9,95€ to orders between 50€ and 100€.

04 Will I have to pay taxes or customs fees on my order?

This depends on the country and state of the delivery address, given that  customs fees and taxes differ from country to country.
Contact your local customs office if you are unsure of the applicable taxes and customs fees. Bear in mind that customs fees and taxes are not included in the price.

05 How can I reorganise delivery of my order?

If you know beforehand that you will not be home at the time of delivery or the transport company has already attempted to deliver the package and you were not at home, contact you nearest DHL office.
Write to us if you are unable to contact the transport company

PAYMENT METHODS

DELIVERIES WITH

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