Frequently asked questions

Below you can find the most frequently asked questions about SURANIA.

If you cannot find an answer to your questions, please contact us via customer services.

We will respond in 24-48 hours.

01 Time of delivery:

You will receive your order within a maximum of 15 working days after the purchase. You can follow the status of your order through a tracking number, which you will receive via email when your purchase is shipped.

02 Where do we deliver?

Surania delivers all over the world through the delivery leader company DHL.

03 Shipping Costs:

Europe: Orders less than 20€ 9,95 € Orders over 20€ 5,95 €; USA:Orders less than $50 $9,95 ; Orders over $50 $5,95;For purchases over $100; we offer free shipping ; Canada $12,95; Australia: 22 AU$; New Zealand 14,95$; United Kingdom 8,95 £; México 180MX$; South Africa 150R; Rest of the World: 15,95€. For purchases over 90€ we offer free shipping.

04 Customs, duties and taxes

Local duties are not included in the price of your purchase and they will vary depending on the country of destination. Such costs will be assumed by the client.

05 Can I change the delivery address?

If the production of your shipment is not finished it is possible to change the address of delivery. To do so, please send us an email at If the product has already shipped, it won’t be possible for us to change the delivery address.


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