1. INFORMATION ABOUT THE PRODUCT
The descriptions of the articles shown on www.surania.com are based on product listings. In www.surania.com, of which Martwo Group SL, is the manager of the sale of swimwear, bikinis and others through the web, www.surania.com, and faithful to our spirit, in Surania we offer the best bikinis and ctom swimwear, making a unique and custom design in each item.
The prices of the products indicated through www.surania.com include VAT on all their products.
The administrator of the web page will do everything possible to solve all the doubts and managements requested to all its User/Client to the major possible briefness in the demand of the consultations.
However, on occasions, and due to causes hat are difficult for the website administrator to control, such as human errors or incidents in the computer systems, it is possible that the speed finally served to the User/Customer differs from the order initially made by the website administrator to satisfy the User/Customer's requests.
In the case that the management is not available or could not be achieved, after placing the order, the User / Client will be informed by email of the total cancellation of it. If, as a result of this cancellation, the User/Customer wishes to return the order, he or she must follow the provisions of the section called " Return ".
The User/Customer will pay at the moment of ordering the product. The proof of purchase of services and / or formalities that corresponds to the order or demand made, will be available and can be viewed at www.surania.com in the Registration section.
The User/Customer must pay the amount corresponding to his order by credit card; VISA, MASTERCARD and/or PayPal.
The User/Customer must notify the administrator of the website of any unauthorized or fraudulent charge on the card used for purchases, by email or telephone, in the shortest time possible for the administrator to make the appropriate arrangements.
The administrator of the website has the maximum security measures commercially available in the sector. In addition, the payment process runs on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible and understandable by the computer of the User / Client and www.surania.com, thus, when using the SSL protocol is guaranteed:
1. That the User/Customer is communicating his data to the server centre of the administrator of the website and not to any other who attempted to impersonate him.
2. That between the User/Customer and the server centre of the web page administrator the data are transmitted encrypted, avoiding possible reading or manipulation by third parties.
6. ORDER FORMALIZATION
Once the order is placed that is to assume acceptance of the conditions of use and confirmation of the purchase process in the section, MY CART, the administrator of the website will always send an email to the User/Customer confirming the details of the products that have been purchased.
7. PLACE OF DELIVERY, DEADLINES AND LOSSES
Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for penalty.
The administrator of the website will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed.
Depending on the destination of the order can be used various ways or methods of shipping, each method and each destination have shipping times that are specified in the order confirmation process.
Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, the administrator of the website will inform its User/Customer, as soon as it has knowledge of them.
Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.
Delays in delivery shall not be considered those cases in which the order has been made available to the User/Customer, by the transport company within the agreed time and could not be delivered for cause attributable to the User/Customer.
When the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being sent.
7.1. DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.
If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.
The administrator of the website contracts, as part of the courier delivery service, the performance of a series of follow-up actions aimed at ensuring that delivery occurs.
If after 7 working days after the departure to delivery of the order has not been arranged delivery, the User / Customer should contact the administrator of the website.
In the event that the User/Customer does not do so, after 10 working days from the departure to delivery of the order, it will be returned and the User/Customer must bear the cost of shipping and return to origin of the order, as well as any associated management costs.
If the reason for not being able to make the delivery is the loss of the order, the transport will initiate an investigation. In these cases the response times range from one to three weeks.
7.2. SHIPPING METHODS (MESSAGING SERVICE 48/72 HOURS)
Delivery time of 1 to 3 working days, to the address of the User / Customer since the tracking number is received.
The messaging service is carried out with tracking control.
Shipments are valid for Spain and Portugal (except Madeira and Azores).
Shipments to Balearic Islands, Canary Islands, Ceuta and Melilla, have a delivery time of 3 to 6 working days, to the address of the User / Customer since the tracking number is received.
7.3. DELIVERY DILIGENCE
The User/Customer must check the good status of the order before the transport that on behalf of the administrator of the website, makes the delivery of the requested product, indicating on the delivery note any anomaly that might detect in the order.
If subsequently, after reviewing the documents, the User / Customer, detects any incidence as evidence of having been tampered with or any damage caused in it by the shipment, it undertakes to communicate to the administrator of the website via email in the shortest time possible, preferably in the next 24 hours and up to 30 calendar days from delivery.
8.1. RETURN PROCEDURE
All products purchased on the administrator's website may be returned and refunded, provided that the User/Customer informs the administrator (within a maximum of 30 days and that the rest of the conditions specified are fulfilled) of the error in the product size and www.surania.com undertakes to arrange the product so that the User/Customer fits the product well; if it still does not go well, may contact www.surania.com for the return and refund of the product.
All the information will be available and can be found at www.surania.com the administrator of the website will only accept returns that meet the following requirements:
Refund of money, if desired, on items not expressly ordered out of catalog or those that expressly mark the contrary in the description. This right is not given for products ordered specifically for the customer.
If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, is not what was ordered, etc.), the amount of the return will be refunded. If the reason is different (the products ordered are not to your liking), the cost of the return costs will be borne by the User/Customer.
In order to proceed with a return, the following steps must be followed:
Inform within 30 calendar days of receipt that the product wants to be returned. The return can be send via mail to email@example.com
8.2. REFUNDS TO THE USER / CUSTOMER
Only in the case that the service provided is incorrect, the administrator of the website will refund the User/Customer the related expenses.
The administrator of the website will manage the return order using the same system used for payment. The time of refund in the account or card of the User/Customer will depend on the card and the issuing entity. The time period of the refund will be up to 30 days for credit cards.
9. INTELLECTUAL AND INDUSTRIAL PROPERTY
The administrator of the website has all rights to the content, design and source code of this website and, in particular, but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included on the website.
Users/Customers are informed that these rights are protected by current Spanish and international legislation relating to intellectual and industrial property.
Also, and without prejudice to the foregoing, the content of www.surania.com is also considered a computer program, and therefore, it is also applicable to all Spanish and European Community legislation in force on the matter.
The total or partial copying of this website, or of any of its contents, is strictly prohibited without the explicit written permission of the website administrator.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves an infraction of the Spanish and/or international regulations in force regarding intellectual and/or industrial property, as well as the use of the contents of the website is totally prohibited without the prior explicit and written authorization of the administrator.
The administrator of the web page informs that he does not grant license or implicit authorization on the rights of intellectual and/or industrial property or on any other right or property related, directly or indirectly, with the contents included in www.surania.com.
It only authorizes the use of the contents of the web domain for informational and service purposes, provided that the source is mentioned or reference is made, the user being solely responsible for the abuse of them.
10. ACCESS AND STAY ON THE WEB
10.1. OUR CONTENTS
Users/Customers are fully responsible for their actions when accessing the information on www.surania.com, while browsing the same, as well as after having accessed it.
As a consequence of this, Users/Customers are the only ones responsible before the web page administrator and third parties:
The consequences that may arise from the use, for purposes or effects illegal or contrary to this document, of any content of www.surania.com, prepared or not by the web page administrator, published or not under its name officially.
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of others, or in any way may damage, disable or damage www.surania.com or its services or prevent normal enjoyment by other users.
The administrator of the web page reserves the right to update the contents when he considers it convenient, as well as to eliminate them, to limit them or to prevent the access to them, of temporary or definitive way, as well as to deny the access to www.surania.com to Users/Clients that do a bad use of the contents and/or do not comply with any of the terms and conditions that appear in the present document.
The administrator of the web page informs that it does not guarantee:
1. That access to www.surania.com and / or the web link is uninterrupted or error-free.
2. That the content or software to which Users/Customers access through the web or the linking web does not contain any error, computer virus or other elements in the contents that may produce alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
3. The use made of the information or content of www.surania.com, or linked websites that Users/Customers may make for their personal purposes.
The information contained in this website must be considered by the Users / Clients as informative and guiding, both with respect to its purpose and its effects, so that: the web page administrator does not guarantee the accuracy of the information of www.surania.com and therefore assume no responsibility for any possible damage or inconvenience to Users / Clients that may arise any inaccuracy present in www.surania.com.
10.2. OUR RESPONSIBILITY
The administrator of the website does not assume any responsibility derived from it, including but not limited to:
The use that Users/Customers may make of the materials of www.surania.com or linked websites, whether prohibited or permitted, in breach of intellectual property rights and / or industrial content of www.surania.com or third parties.
The eventual damages to the Users/Customers, caused by a normal or abnormal functioning of the search tools, of the organization or location of the contents and/or access to www.surania.com and, in general, the errors or problems that are generated in the development or instrumentation of the technical elements that the User/Customer facilitates in www.surania.com or a program.
The contents of those pages to which Users/Customers may access from links included in www.surania.com, whether authorized or not.
The acts or omissions of third parties, irrespective of whether these third parties may be linked to the administrator of the website by contract.
Of the access of minors to the contents included in www.surania.com, being responsibility of their parents or tutors to exert an adequate control on the activity of the children or minors in their charge or to install some of the tools of control of the use of Internet with the object of avoiding the access to materials or contents not suitable for minors, as well as the sending of personal data without the previous authorization of their parents or tutors.
The administrator of the web page will not be responsible in any case when they occur:
Errors or delays in access to www.surania.com by the User / Client when inserting their data in the form of order for services, the slowness or impossibility of receipt by recipients of order confirmation or any irregularity that may arise when these problems are due to the Internet network, causes of chance or force majeure and any other unforeseeable contingency beyond the good faith of the web page administrator.
Errors or problems that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the services of the website are constantly operational.
Of the errors or damages produced to the web site by an inefficient use of the service and of bad faith on the part of the User/Customer.
Non-operativeness or problems in the e-mail address provided by the User/Customer, for the sending of the confirmation of the order for services.
In any case, the administrator of the website undertakes to solve problems that may arise and to offer all necessary support to www.surania.com to reach a rapid and satisfactory solution of the incident.
Likewise, the administrator of the website has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service.
The administrator of the website reserves the right to modify the conditions of application of the promotions, to extend duly communicating, or to proceed to the exclusion of any of the participants and/or User/Client of the promotion in the event of detecting any irregularity, abuse or unethical behaviour in the participation of the same.
11.1 General information about the processing of personal data.
Your personal data has been transferred to us and we are committed to protecting all personal data you share with us and to managing your information in an open and transparent manner, in accordance with the General Data Protection Regulation No 2016/679 of 27 April 2016 (hereinafter "RGPD").
The data of the Users/Customers will be used to send via e-mail the online and physical management, which the web page administrator, as well as for the delivery of purchases.
By simply visiting www.surania.com, Users/Customers do not provide personal information nor are they obliged to do so.
The administrator of the web page commits to keep the maximum reserve and confidentiality on the information that is facilitated to it and to use it only for the indicated ends.
The administrator of the web page presumes that the data have been introduced by its holder or by person authorized by this one, as well as that they are correct and exact.
It is up to the Users/Customers to update their own data. At any time, the User/Client will have the right to access, modify, cancel and refuse all personal data included in the different registration forms. In order to modify or update his/her personal data, the User/Customer must access www.surania.com, in the MY PERSONAL DATA section. In order to cancel your account you will write from the e-mail of your account to: firstname.lastname@example.org, with the subject "Cancel Account".
Therefore, the User/Customer is responsible for the truth of the data and the administrator of the website will not be responsible for the inaccuracy of the personal data of Users/Customers.
In accordance with current legislation on data protection, the website administrator has adopted appropriate security levels for the data provided by Users/Customers and has also installed all the means and measures at its disposal to prevent the loss, misuse, change, unauthorized access and deletion of them.
11.2 PURPOSE OF THE PROCESSING OF PERSONAL DATA:
11.2.1 For what purpose will we treat your personal data?
In Surania we will treat your personal data, collected through the Website with the following purposes:
a) In case of contracting goods and services offered through the Website, to maintain the contracted relationship, as well as the management, administration, information, provision and improvement of service.
b) Sending of information requested through the forms provided on the Website.
c) Send commercial advertising and / or promotions of interest.
d) Send newsletters with information, news and updates of our services and the business.
11.2.2. How long are the personal data collected?
The personal data provided will be kept for as long as the business relationship is maintained or you do not request its deletion and for the period for which legal responsibilities could arise for the services provided.
The treatment of your data is made with the following legal bases that legitimize it:
a) The request for information and / or the hiring of services of Surania, whose terms and conditions will be made available to you in any case, prior to an eventual contracting.
If you do not provide us with your data or if you do so incorrectly or incompletely, we will not be able to attend to your request, and it is impossible to provide you with the information requested or to carry out the contracting of services.
Providing any personal information to the Web of Surania, all users understand and unequivocally consent to the gathering and processing of such information for the purposes described below:
Communicate with us. We will respond to your comments and questions through our website, both online and by registering your request as a conference. This includes calling or e-mailing you.
Direct marketing and promotion. This service is intended to provide you with information previously requested by you via online or to provide you with general information about Surania's services. When we request Personal Data for marketing and promotions, however, we generally offer the possibility to choose the use you want to give your Personal Data.
Recruitment. If you send us an online job application, your Personal Data or CV will be used for this purpose, which includes contacting you via e-mail, telephone or regular mail. In some cases it may be necessary for you to register on our website and keep your details up to date. Unless you tell us otherwise, Surania will keep your Personal and Curriculum Data in files owned by Surania to be considered for future job offers.
Suppliers (Partners). Some websites in Surania allow external suppliers to register in order to provide products and services to Surania. These Personal Data will be used to establish or carry out a transaction with the supplier and for other procedures related to such purposes.
Web maintenance and satisfaction surveys. Your Personal Data and opinions will be used in order to maintain and improve our website. Also, your Personal Data can be used in the accomplishment of surveys of satisfaction of clients.
Compilation of statistical sets referring to the use of the Web.
The data will not be passed on to third parties outside of Martwo Group SL, unless legally obliged to do so.
We may share data about you with third parties providing services to us who reasonably require access to personal data relating to you for one or more of the purposes set out in the preceding paragraph.
As an interested person who has provided us with your personal data, you have the full right to obtain confirmation as to whether Martwo Group SL is processing your personal data, and in particular you are entitled to exercise the following rights that the data protection regulations recognise you, in accordance with the provisions thereof:
Right of ACCESS to your personal data
Rights to request the REGISTRATION of inaccurate data
Right to request your DELETION when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request LIMITATION OF THE TREATMENT of your data, in which case we will only keep them for the exercise or defense of claims.
Right to Oppose the sending of communications.
In certain circumstances and for reasons related to their particular situation, interested persons may exercise their right of OPPOSITION to the processing of their data. We will stop using the data, except for urgent legitimate reasons, or the exercise or defence of possible claims.
In certain circumstances and for reasons related to your particular situation, you may request your right to the PERSONABILITY of the data.
You may exercise these rights by sending a message to the postal and/or e-mail address stated in section "1. Information on the person responsible for processing the personal data".
Furthermore, in the event that any of your rights has been harmed, the interested person has the right to file a claim with the Spanish Data Protection Agency (AEPD), at C/ Jorge Juan, 6, 28001-Madrid or through the AEPD's electronic headquarters.
In the event that any of the terms and conditions of use are declared invalid, the remaining terms and conditions shall remain in force and shall be interpreted taking into account the will of the parties and the very purpose of these terms and conditions.
The administrator of the website may not exercise any of the rights and faculties conferred in this document, which shall not imply in any case the renunciation of the same, except for express recognition by the administrator of the website or prescription of the corresponding action in each case.
13. MODIFICATION OF TERMS AND CONDITIONS OF USE
The website administrator reserves the right to modify, at any time, the presentation and configuration of www.surania.com, as well as the present terms and conditions of use.
14. APPLICABLE LAW AND ARBITRATION
The present terms and conditions of use are governed by the Spanish legislation applicable in the matter. To resolve any controversy or conflict arising, the parties submit to the jurisdiction of the courts of the city of origin of the company owning www.surania.com unless the law imposes another jurisdiction.