Returns
Your satisfaction is the most important thing for us.
Returns
custom product
- Due to the customized nature of these garments, we do not accept returns except in case of manufacturing defect.
- Is there a problem with your order? Write to us at hola@surania.com and we will resolve it with you.
Limited production
- You may return your order within 14 days of delivery, provided that the garment has not been worn or damaged.
- Process:
- Write to us at hola@surania.com indicating your order number and the reason for the return.
- You will receive instructions on how to send it back.
- Once received and reviewed, we will process your refund.
